This Refund and Returns Policy (“Policy”) is provided in compliance with the South African Consumer Protection Act No 68 of 2008 (“CPA”) and applies to all purchases made from Muzaver (Pty) Ltd (“we”, “us”, or “our”) through our website Muzaver.com (the “Site”).

1. Right to Return

You have the right to return goods purchased from us within 7 (seven) days of receipt, provided the following conditions are met:

• The goods are in their original condition and packaging.
• The goods have not been used, worn, or altered in any way.

2. Exclusions

The following items are not eligible for return:

• Perishable and consumable goods.
• Personalized or customized items.
• Goods specifically exempted by the CPA.

3. Defective or Non-Conforming Goods

If the goods are found to be defective or not in conformity with the agreed specifications, you have the right to:

• Request a repair or replacement.
• Alternatively, request a refund.

4. Process for Returns

To initiate a return, please follow these steps:

• Contact our customer support team at admin@muzaver.com to inform us of your intention to return the goods.
• Provide proof of purchase.
• Pack the goods securely in the original packaging, including all accessories and documentation.

5. Refunds

Refunds will be processed within 30 (thirty) days of receiving the returned goods. The refund amount will be the purchase price paid by you, less any applicable fees or charges.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact our team at admin@muzaver.com